Frequently Asked Questions (FAQ)True to Herself Therapy for Girls and Women

Frequently Asked Questions (FAQ)

What kinds of counseling do you offer?

Who We Serve

At True to Herself Therapy, we provide individual therapy for girls and young women, ages 1 to 29, from a wide range of backgrounds, experiences, and cultures. We are committed to creating a safe, supportive, and culturally responsive space for healing and growth.

Inclement Weather & Local Emergency Policy you offer?

If you don’t feel comfortable commuting to our office during either inclement weather or a local emergency, a telehealth appointment may be possible. Although, if phone and/ or internet services are not available, it can be assumed that your appointment will need to be rescheduled to a later time or date.

How do I make an appointment with a therapist?

Ready to Get Started?

To begin therapy services, you can:

Click on our "Schedule Your Appointment" page and complete the form with your information. A therapist will reach out to you within 24 hours.

what is the cancellation policy?

Cancellation & Attendance Policy

We value your time and ask that you do the same for our therapists. Please review the following policies:

24-Hour Cancellation Policy

Appointments must be cancelled at least 24 hours in advance.
Cancellations made with less than 24 hours’ notice will result in a $75 late cancellation fee for private insurance and self-pay clients.

Please note: Insurance providers do not reimburse for missed or late-cancelled sessions.

Medicaid Clients

After two late cancellations or no-show appointments, we will provide a referral to another provider and discontinue services. Consistency is vital to therapeutic progress.

Late Arrival Policy

We allow a 7-minute grace period for late arrivals.
After 7 minutes, the appointment may be marked as a no-show or late cancellation, depending on the circumstances and therapist availability.

Rescheduling

We understand that things come up. You may request to reschedule your session; however, please note that availability may be limited, and your therapist may not have open time slots that align with your schedule.

Do you take insurance?

We currently accept the following insurance plans:

Blue Cross Blue Shield (BCBS)
Aetna
United Healthcare
Cigna
Ambetter
BlueChoice / Healthy Blue Medicaid
Humana Medicaid
Medicaid of South Carolina (Traditional Medicaid)
Absolute Total Care Medicaid
Select Health / First Choice Medicaid

Self Pay Rates:

Assessment: $175
Individual Therapy: $120

Important Reminder:
Clients and parents/guardians are responsible for notifying the therapist of all active insurance policies under which the client is covered. Please also inform us promptly if any insurance coverage becomes inactive to avoid delays or issues with billing.

Out-of-Network Coverage

If we are not in network with your insurance provider, we are happy to provide a superbill (an itemized receipt) that you can submit to your insurance company for possible reimbursement. Many of our clients are reimbursed at an out-of-network rate, depending on their specific policy.

We are happy to assist you in understanding your benefits and determining the best option for your needs.

Do you use faith sensitive counseling?

Yes. Please let your therapist know that you are interested in faith-based counseling when you make an appointment. We welcome people from a variety of faith backgrounds, as well as those with no faith background. We value diversity and respect your beliefs.

How often are sessions scheduled?

This depends on your specific needs. On average, clients come once a week. This can vary by client, with some clients coming several times a week or several times a month. Other therapy frequencies are subject to the therapists schedule availability and prices may vary depending of therapy frequency.

Clients are seen up to a year, but clients can vary depending on presenting challenges.

How long are sessions?

Individual sessions are in person or virtual and typically 53 minutes long.
Assessments and evaluations are 30-60 minutes long, but can last longer depending on the assessments being given.
If the initial assessment reaches 90 minutes and additional time is needed, a follow-up session may be recommended to ensure the therapist can thoroughly gather all necessary information.

What do I expect in my first session?

In your first session (initial assessment), we will spend time getting to know each other. We'll talk about your reasons for seeking therapy, your goals, and how we can best work together. This session is also an opportunity for both you and the therapist to determine if it's a good fit, or if a referral to another provider may be more appropriate for your needs. It’s a chance for you to ask questions and see if you feel comfortable moving forward.

Is Therapy Confidential?

Yes. Your privacy is extremely important to us. What you share in therapy stays private, with a few legal exceptions (such as threats of harm to yourself or others, or cases of abuse/neglect), which we will review together in your first session.

What if I’m nervous about starting therapy?

It’s completely normal to feel nervous! Starting therapy is a courageous step toward taking care of yourself. We aim to create a welcoming, non-judgmental space where you can feel supported at your own pace.

Will I Be in the Room During My Child or Teen's Therapy?

Please note that we provide individual therapy services only. We do not offer family therapy at this time. Individual therapy focuses exclusively on the needs, goals, and well-being of the individual client.

Depending on the client’s age and developmental needs, a parent or guardian may be present during the initial assessment session to assist in discussing consents, presenting challenges, relevant history, and treatment goals.

After the initial session, clients will attend sessions independently, and parents/guardians will be provided with brief updates when appropriate, to support collaborative care.

How to Prepare Your Child or Teen for Therapy

Starting therapy can feel unfamiliar for children and teens. To support a smooth and positive transition, here are some ways parents and caregivers can help prepare them:

For Younger Children (Ages 3–10)

Use simple and reassuring language
Let your child know they’ll be meeting with a therapist who helps kids with their thoughts, feelings, and behaviors. You might say:
“You’re going to meet someone who helps kids when they feel big emotions like worry, sadness, or anger. It’s a safe and fun space where you can talk and play.”
Normalize therapy
Remind them that just like we visit a doctor to care for our bodies, therapists help care for our feelings and behaviors.
Reassure and encourage
Explain that therapy can include fun activities, games, and art, and that their therapist is there to help them feel better.

For Preteens and Teens (Ages 11–15)

Be open and honest
Share why therapy is being recommended, using supportive language:
“We’ve noticed you’ve been feeling stressed or overwhelmed, and therapy is a place where you can talk to someone who’s trained to help.”
Empower their voice
Let your teen know they will have space to express themselves and set personal goals. Encourage questions and include them in scheduling or decision-making when appropriate.
Clarify confidentiality
Explain that therapy is private and what they share stays between them and the therapist (with exceptions related to safety or harm).

Additional Tips

Avoid surprises
Let your child or teen know ahead of time that they have been enrolled in therapy and explain what to expect in the first session.
Be supportive, not forceful
Emphasize that therapy is not a punishment, it’s a supportive tool to help them feel and function better.
Set the tone
Stay calm and confident when discussing therapy. Your attitude helps shape how they perceive the experience.