Frequently Asked Questions (FAQ)
What kinds of counseling do you offer?
Who We Serve
At True to Herself Therapy, we provide individual therapy services for girls and women ages 6 and older from diverse backgrounds, experiences, and cultures. We are committed to fostering a safe, supportive, and culturally responsive environment that promotes healing, growth, and empowerment.
​Inclement Weather & Local Emergency Policy you offer?
As a fully virtual practice, all sessions are provided via secure telehealth. In the event of inclement weather or a local emergency that impacts internet or phone services, sessions may need to be rescheduled. If telehealth services are unavailable due to service disruptions, your appointment will be rescheduled to a later time or date.
How do I make an appointment with a therapist?
Ready to Get Started?
To begin therapy services, you can:
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Click on our "Schedule An Appointment" page and complete the form with your information. A therapist will reach out to you within 24- 48 hours.
what is the cancellation policy?
Cancellation & Attendance Policy
We value your time and ask that you respect the time of our therapists as well. Please review the following policies:​
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24-Hour Cancellation Policy
Appointments must be canceled at least 24 hours in advance. Cancellations made with less than 24 hours’ notice will result in a $75 late cancellation fee for private insurance and self-pay clients.
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Please note: Insurance providers do not reimburse for missed or late-cancelled sessions.
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Medicaid Clients
After two late cancellations or no-show appointments, services may be discontinued and a referral to another provider will be provided. Consistency is essential to therapeutic progress.​
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Late Arrival Policy
A 7-minute grace period is allowed for late arrivals. As sessions are conducted virtually and scheduled back-to-back, appointments cannot run into the next scheduled session. Arrivals after this window may be marked as a late cancellation or no-show, depending on therapist availability.
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Rescheduling
We understand that things come up. You may request to reschedule your session; however, please note that availability may be limited, and your therapist may not have open time slots that align with your schedule.
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Do you take insurance?
We currently accept the following insurance plans:​
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Blue Cross Blue Shield of South Carolina
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BCBS / Anthem (Connecticut)
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Aetna
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United Healthcare
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Cigna
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Anthem
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Oscar
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Oxford
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Carelon Behavioral Health
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Quest Behavioral Health
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Ambetter Solutions
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BlueChoice / Healthy Blue Medicaid
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Humana Medicaid
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Medicaid of South Carolina (Traditional Medicaid)
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Absolute Total Care Medicaid
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Select Health / First Choice Medicaid
Provider-Specific Insurance Acceptance
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Lakita accepts South Carolina Medicaid and most major commercial insurance plans.
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Zoie accepts most major commercial insurance plans and Blue Cross Blue Shield plans in Connecticut. Zoie does not accept Blue Cross Blue Shield of South Carolina or Healthy Blue Medicaid of SC
Insurance acceptance varies by provider and state location. Please verify coverage prior to scheduling.
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Important Reminder:
Clients and parents/guardians are responsible for notifying the therapist of all active insurance policies under which the client is covered. Please also inform us promptly if any insurance coverage becomes inactive to avoid delays or issues with billing.
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Out-of-Network Coverage
If we are not in network with your insurance provider, we are happy to provide a superbill (an itemized receipt) that you can submit to your insurance company for possible reimbursement. Many of our clients are reimbursed at an out-of-network rate, depending on their specific policy.
We are happy to assist you in understanding your benefits and determining the best option for your needs.
Do you use faith sensitive counseling?
Yes. Please let your therapist know that you are interested in faith-based counseling when you make an appointment. We welcome people from a variety of faith backgrounds, as well as those with no faith background. We value diversity and respect your beliefs.
How often are sessions scheduled?
This depends on your specific needs. On average, clients come once a week. This can vary by client, with some clients coming several times a week or several times a month. Other therapy frequencies are subject to the therapists schedule availability and prices may vary depending of therapy frequency.
Clients are seen up to a year, but clients can vary depending on presenting challenges.
How long are sessions?
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Individual virtual sessions typically 53 minutes long.
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Assessments and evaluations are 30-60 minutes long, but can last longer depending on the assessments being given.
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If the initial assessment reaches 90 minutes and additional time is needed, a follow-up session may be recommended to ensure the therapist can thoroughly gather all necessary information.
What do I expect in my first session?
In your first session (initial assessment), we will spend time getting to know each other. We'll talk about your reasons for seeking therapy, your goals, and how we can best work together. This session is also an opportunity for both you and the therapist to determine if it's a good fit, or if a referral to another provider may be more appropriate for your needs. It’s a chance for you to ask questions and see if you feel comfortable moving forward.
Is Therapy Confidential?
Yes. Your privacy is extremely important to us. What you share in therapy remains confidential, with a few legal exceptions. These exceptions include situations involving risk of harm to yourself or others, or concerns of abuse or neglect. As mandated reporters, therapists are required to make a report to the appropriate authorities when legally necessary, even if a report has already been filed. These limits to confidentiality will be reviewed together during your first session so you understand how your privacy is protected.
What if I’m nervous about starting therapy?
It’s completely normal to feel nervous! Starting therapy is a courageous step toward taking care of yourself. We aim to create a welcoming, non-judgmental space where you can feel supported at your own pace.
Will I Be in the Room During My Child or Teen's Therapy?
Please note: This practice provides individual therapy services only and does not offer family therapy at this time. Individual therapy is focused on the needs, goals, and well-being of the individual client.
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Depending on the client’s age and developmental level, the client has a right to confidentiality and may participate in the initial assessment independently. Parents or guardians may be invited to join the assessment separately to review consents, share relevant history, discuss presenting concerns, and collaborate on treatment goals, if desired.
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Following the initial assessment, therapy sessions are typically held individually. Parents or guardians may receive brief, general updates when clinically appropriate, while respecting the client’s confidentiality and therapeutic boundaries.
How to Prepare Your Child or Teen for Therapy
Starting therapy can feel unfamiliar for children and teens. To support a smooth and positive transition, here are some ways parents and caregivers can help prepare them:
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For Younger Children (Ages 6–10)
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Use simple and reassuring language: Let your child know they’ll be meeting with a therapist through a secure video visit. You might say: “You’re going to meet with someone on the computer who helps kids with their thoughts, feelings, and behaviors. They help when kids have big emotions like worry, sadness, or anger. It’s a safe and supportive space where you can talk, share, and sometimes play, even on video.”
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Normalize therapy
Remind them that just like we visit a doctor to care for our bodies, therapists help care for our feelings and behaviors. -
Reassure and encourage
Explain that therapy can include fun activities, games, and art, and that their therapist is there to help them feel better.
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For Preteens and Teens (Ages 11–15)
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Be open and honest
Share why therapy is being recommended, using supportive language:
“We’ve noticed you’ve been feeling stressed or overwhelmed, and therapy is a place where you can talk to someone who’s trained to help.” -
Empower their voice
Let your teen know they will have space to express themselves and set personal goals. Encourage questions and include them in scheduling or decision-making when appropriate. -
Clarify confidentiality
Explain that therapy is private and what they share stays between them and the therapist (with exceptions related to safety or harm).
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Additional Tips
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Avoid surprises
Let your child or teen know ahead of time that they have been enrolled in therapy and explain what to expect in the first session. -
Be supportive, not forceful
Emphasize that therapy is not a punishment, it’s a supportive tool to help them feel and function better. -
Set the tone
Stay calm and confident when discussing therapy. Your attitude helps shape how they perceive the experience.