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Frequently Asked Questions

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What kinds of counseling do you offer?

We see clients from a variety of backgrounds, experiences and cultures for individual and family for children ages 2 to 13 years old. Older clients are a case to case basis. Group Therapy ages range from 5 - 17 years old.

Inclement Weather & Local Emergency Policy you offer?

If you don’t feel comfortable commuting to our office during either inclement weather or a local emergency, a telehealth appointment may be possible. Although, if phone and/ or internet services are not available, it can be assumed that your appointment will need to be rescheduled to a later time or date. 

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How do I make an appointment with a therapist?

Click on our contact page and fill out the form with your information and a therapist will reach out within 24 hours, call the main number (864) 332-9956 or email  at info@truetoherselftherapy.com to sign up for therapy services. 

 what is the cancellation policy?

We have a 24 hour cancellation policy. Appointments that are not cancelled before the 24-hour mark, will incur a late cancellation fee of $75 for private insurance and self pay clients. Please note that insurance companies do not reimburse for missed sessions. 

For Medicaid clients are two late cancellations/no show we will refer out. 

If you can reschedule your session, understanding that the therapist may not always have open time slots available.

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Do you take insurance?

 Yes, we accept Blue Cross Blue Shield, Blue Choice Medicaid, Humana Medicaid, Medicaid of SC, Absolute Total Care Medicaid, Cigna, Select Health Medicaid, Aetna and United Healthcare.

If we are not in network with an insurance provider, we do provide a receipt for you to file with your insurance company for potential reimbursement. Most of our clients get reimbursed from their insurance providers at an out of network rate. This will depend on your specific policy. We can work with you to help determine what will work best for you.

Do you use faith sensitive counseling?

Yes. Please let your therapist know that you are interested in faith-based counseling when you make an appointment. We welcome people from a variety of faith backgrounds, as well as those with no faith background. We value diversity and respect your beliefs.

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How often are sessions scheduled?

This depends on your specific needs. On average, clients come once a week. This can vary by client, with some clients coming several times a week or several times a month. Other therapy frequencies are subject to the therapists schedule availability and prices may vary depending of therapy frequency. 

How long are sessions?

  • Individual sessions are virtual or in person and typically 53 minutes long.

  • Family sessions are 50 minutes long. 

  • Group Sessions are in person only and 60 minutes long. 

  • Assessments and evaluations are 30-60 minutes long, but can last longer depending on the assessments being given.

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